Table 4 Matrix of factors reported by papers to attract care seekers to different provider types: Staff and service characteristics

Positive manner of staff

(n = 10)

'Show care to patients'

Uganda[12]

Ethiopia[13]

'Show care to patients'

Uganda[18]

'Show care to patients'

Tanzania [34],

Uganda[32]

'Show care to patients' Uganda[70],

'Polite' Nigeria [62]

'Friendly attitude' Zambia[93]

'Build relationships with patients' Kenya [49]

'Good communication'

Ethiopia[13]

'Good communication'

Uganda[18]

'Friendly attitude'

Nigeria [28]

'Staff are dedicated' Zambia[93]

Qualification and experience of provider

(n = 6)

'For trained staff' Nigeria [66]

Uganda [16]

'For skilled staff' Tanzania [47]

'For trained staff' Nigeria[20]

Zambia[60]

'For experienced staff' Tanzania[34],

Uganda [16]

'Availability of a Doctor' Nigeria[20]

Specialist services offered by provider

(n = 17)

'For Advice' Ghana[72]

'For Advice' Ghana[72], Uganda[32]

'Conduct home visits and provide follow-up care' Uganda[32]

'For advice'

Tanzania[96]

'For First Aid' Ethiopia[95],

'For Advice' Kenya[100]

'For first Aid' Uganda [16], Ghana [94], Ethiopia[95], Malawi[24]

'For Advice and further examination' Tanzania [97]

'For injections' Tanzania [34]

'For testing /diagnosis' Tanzania[98]Nigeria[26]

'For first Aid' Uganda [16], Ethiopia[95]

'For blood transfusion' Tanzania[23]

'For thorough examination' Zambia[93]

'For testing' Tanzania[98]

'For admission' Tanzania [31]

'For admission Tanzania [47, 31]

'For specialized care' Uganda[99]

'For surgery' Tanzania [47]

'For blood transfusion' Tanzania[23]